Refund policy

Return policy

MyNameNecklace offers 30 days open purchase. The right of withdrawal does not apply to customized orders due to the personal nature of the product. Custom orders are covered by our customer satisfaction guarantee.

Customer satisfaction guarantee

All orders are covered by our customer satisfaction guarantee. Customer satisfaction guarantee means that you can request a new item if you are not satisfied. To be entitled to a refund or exchange, you must contact us within 7 days of receiving your order by submitting a complaint with photos of your jewelry.

Cancel/change your order within 24 hours

To cancel or change your order, you must contact us within 24 hours of placing the order, otherwise we will have time to start manufacturing your piece of jewelry.

Delivery

The estimated delivery time is based on recent deliveries and should not be taken as a guaranteed delivery time. We do everything to make the delivery as smooth as possible, but in case of late delivery we cannot give you compensation.

Lost or stolen packages

MyNameNecklace can guarantee delivery to the notified address, date of delivery, tracking information and logistics information for the customer to review. If it turns out that the product has not been delivered to you, we will manufacture a new necklace based on your order and send it again.